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Privacy Policy

Waar is die fiets ?!?

Effective Date: October 22, 2025

Last Updated: October 22, 2025

1. Introduction

SVR Ventures, with registered office at Groendreef 40, 9000 Gent, Belgium (Company Registration Number: BE1023.320.306) ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Waar is die fiets ?!? mobile application ("the App").

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable Belgian and European Union data protection laws.

Data Controller:

Steven Vande Ryse, SVR Ventures

Email: steven@waarisdiefiets.be

2. Information We Collect

2.1 Information You Provide Voluntarily

Account Information (Optional)

If you choose to create an account, we may collect:

  • Email address
  • Name
  • Any other information you choose to provide

User Contributions

When you report issues or contribute information about micromobility services:

  • Content of your reports or contributions
  • Time and date of submission

2.2 Information Collected Automatically

Device Information

  • Unique device identifier (used to track acceptance of terms and conditions)
  • Device type and operating system
  • App version

Location Data (Optional)

  • Precise location data (GPS coordinates) when you grant location permissions
  • Location data is collected only when the App is open and in use
  • We do not collect location data in the background

Usage Analytics

We collect information about how you interact with the App:

  • Features accessed
  • Time spent in the App
  • Interaction patterns
  • Error logs and performance data

This analytics data is used to improve the App's functionality and user experience.

2.3 Information from Third Parties

Micromobility Provider Data

We collect publicly available General Bikeshare Feed Specification (GBFS) data from micromobility operators in Belgium, including:

  • Vehicle locations
  • Vehicle availability
  • Pricing information
  • Service areas

This data does not identify you personally and is used solely to display available micromobility options.

Mapping Services

We use third-party mapping services (such as Google Maps or Mapbox) which may collect information according to their own privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain the App

  • Display your location on the map (with your permission)
  • Show nearby available micromobility vehicles
  • Calculate distances and provide navigation information
  • Remember your acceptance of terms and conditions

3.2 To Improve Our Services

  • Analyze usage patterns to enhance functionality
  • Identify and fix technical issues
  • Develop new features based on user behavior
  • Optimize App performance

3.3 To Communicate with You

  • Respond to your inquiries and support requests
  • Send important notices about the App or policy changes
  • Provide subscription and payment confirmations

3.4 To Display Advertisements (Free Version)

  • Show relevant advertisements to free users
  • Measure ad performance

3.5 To Comply with Legal Obligations

  • Respond to legal requests and prevent fraud
  • Enforce our terms and conditions
  • Protect our rights and safety

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Consent: Location data and optional account creation (you can withdraw consent at any time)
  • Contractual Necessity: To provide the App services you request
  • Legitimate Interests: To improve our services, ensure security, and analyze usage patterns
  • Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

5.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating the App:

Analytics Services

  • We use analytics platforms (such as Google Analytics or similar services) to understand App usage
  • These providers collect data according to their own privacy policies
  • Data is typically anonymized or pseudonymized

Mapping Services

  • Location data is shared with mapping service providers (Google Maps, Mapbox) to display maps and navigation
  • This sharing occurs according to their privacy policies

Advertising Partners (Free Version)

  • We work with advertising networks to display ads in the free version
  • These partners may collect device identifiers and usage data
  • Users can opt out of personalized advertising through device settings

Cloud Storage and Hosting

We use cloud service providers to store and process data securely

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (court orders, subpoenas)
  • Requests from government authorities
  • Circumstances necessary to protect our rights, safety, or property

5.4 Business Transfers

If SVR Ventures is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:

  • Account Data: Retained for 2 years after your last interaction with the App, or until you request deletion
  • Device Identifiers: Retained for 2 years to track terms acceptance
  • Analytics Data: Typically aggregated and anonymized, retained for 2 years
  • User Contributions: Retained indefinitely unless you request deletion

You may request earlier deletion of your data at any time by contacting us at steven@waarisdiefiets.be.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption of data in transit using industry-standard protocols
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Limited access to personal data by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

8.1 Right of Access

You have the right to request a copy of the personal data we hold about you.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data under certain circumstances.

8.4 Right to Restriction of Processing

You have the right to request that we limit the processing of your personal data in certain situations.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

8.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, specifically:

Belgian Data Protection Authority (Gegevensbeschermingsautoriteit)

Drukpersstraat 35, 1000 Brussels, Belgium

Phone: +32 (0)2 274 48 00

Email: contact@apd-gba.be

Website: https://www.gegevensbeschermingsautoriteit.be

8.9 Exercising Your Rights

To exercise any of these rights, please contact us at steven@waarisdiefiets.be. We will respond to your request within 30 days.

9. Children's Privacy

The App does not specifically target children, and we do not knowingly collect personal information from children under 16 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it.

While the App has no age restrictions, parents and guardians should supervise minors' use of the App and associated micromobility services.

10. International Data Transfers

Your data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Other legally approved transfer mechanisms

11. Cookies and Tracking Technologies

11.1 Types of Technologies Used

The App may use cookies, local storage, and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze App performance and usage
  • Deliver relevant advertisements (free version)

11.2 Your Choices

You can control cookies and tracking through your device settings. However, disabling certain technologies may limit App functionality.

12. Third-Party Links and Services

The App may contain links to third-party websites or services (such as micromobility operator apps). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Displaying a prominent notice in the App
  • Sending an email notification (if you have an account)
  • Requiring acceptance of the updated policy before continuing to use the App

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Data Controller:

Steven Vande Ryse

SVR Ventures

Groendreef 40

9000 Gent, Belgium

Email: steven@waarisdiefiets.be

Company Registration: BE1023.320.306

We will respond to your inquiry within 30 days.

15. Data Protection Officer

As SVR Ventures is a small organization, Steven Vande Ryse serves as the primary contact for all data protection matters. You may contact him directly at steven@waarisdiefiets.be for any privacy-related questions or to exercise your GDPR rights.

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